Last updated: March 16, 2026

Thank you for shopping at THC VAPE ITALY. Customer satisfaction is very important to us. This Refund and Return Policy describes the conditions and procedures for requesting a return or refund for purchases made on our site.

1. Right of Return

If you are not satisfied with your purchase, you can request a return within 14 days of receiving your order, in accordance with the European right of withdrawal regulations set out in the Consumer Rights Directive.

To be eligible for a return, the product must:

Be unused

Be in the same condition in which it was received

Be in the original, undamaged packaging

Be accompanied by proof of purchase or order number

2. Non-Returnable Products

For safety, hygiene, and regulatory reasons, some products cannot be returned, including:

Opened or used products

Products damaged by misuse

Items purchased on sale or special promotions

Sealed products opened after delivery

We reserve the right to refuse a return if it does not meet the above requirements.

3. Return Procedure

To request a return, follow these steps:

Contact us via email or WhatsApp with your order number.

Indicate the reason for your return request.

Our team will provide you with instructions for returning the product.

Ship the product to the return address indicated by our support team.

Note: Return shipping costs are generally the customer’s responsibility, except in the case of a defective product or an incorrect order.

4. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.

We may require:

Photo of the product received

Photo of the packaging

Order number

After verification, we may offer:

Product replacement

Full or partial refund

Credit for a future purchase

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved:

Your refund will be processed within 5-10 business days.

Your refund will be made using the same payment method used for the purchase, whenever possible.

For cryptocurrency payments, your refund will be based on the transaction value at the time of refund.

6. Refund Delays

If you still haven’t received your refund:

Check your bank account or wallet again

Contact your bank or payment provider

If the problem persists, contact us through our customer service team.

7. Shipping Costs

Original shipping costs are non-refundable, except in cases where:

The product received is defective

We sent the wrong product

8. Contact Us

For any questions regarding returns or refunds, you can contact us:

THC VAPE ITALY
Email: [insert email]
WhatsApp: [insert number]
Website: [insert URL]

✅ If you want, I can also create 3 other pages that almost every vape/e-commerce site in Italy has:

Terms and Conditions (very important legally)

Shipping Policy

Age Restriction Policy (18+ / age verification)

These will make THC VAPE ITALY look like a complete professional store.